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Experience
Since most people deal with escrow infrequently, the average
consumer may not know what to expect when opening an escrow.
Therefore, the principals in a real estate transaction place
a significant amount of trust in the escrow holder. They need
someone who will not only guide them through the escrow process,
but be proactive on their behalf. Working with an independent
escrow company and an experienced escrow officer is vital to
the smooth flow and successful outcome of an escrow.
The escrow officers at Elite Escrow have a wealth of escrow
experience, which is not theoretical, but based on the practical,
day-to-day experience of closing thousands of escrows. The
officers are backed up by a team of junior officers, assistants,
and loan documents specialists. The owners of the company,
Karen Viens and Genia Engelstad, also bring experience, strong
management skills and leadership to each transaction.
The staff at Elite Escrow does not just rely on their extensive
industry knowledge. They continue their education in escrow
and real estate, upgrading their skills and staying current
with information necessary in the escrow business. In addition,
the company follows progressive business practices and continually
updates their software and equipment to provide the best service
to clients.
Independence
Elite Escrow is an independent escrow company. We are
not owned by nor do we have any business interests in title
companies, real estate companies, insurance agencies, or any
other real estate related businesses.
As an independent escrow company, we are a true neutral third
party, and represent the most secure form of escrow holder.
We are licensed by the California Department of Corporations
and are subject to the most stringent consumer protections
in the industry.
Elite’s only business is escrow and the company’s
only loyalty is to its valued clients.
Total Customer Focus
Providing excellent customer service is the goal of Elite Escrow.
Dedicated to satisfying each client, we use progress sheets
to update records daily so that clients stay informed about
the status of their escrow. Staff members are available to explain
the elements of escrow and to answer any questions that may
arise. The progress sheet is also used by employees to track
the status of each escrow so that no delays occur.
From simple courtesies such as having a competent receptionist
professionally answer the telephone to being meticulous during
the escrow process, the entire staff at Elite Escrow has a
"Can Do" attitude. Our aim is to successfully close
each escrow. As straight-forward, solution-oriented problem
solvers, we handle the many details involved in escrow efficiently
and in a timely manner. Our objective is that every client
should have a positive escrow experience.
Confidence
How well do you know your escrow holder? How can you be sure
that funds placed in escrow are secure? As a privately-held,
licensed company, Elite Escrow Services of San Diego is required
to be a member of the Escrow Agents’ Fidelity Corporation
(www.eafc.org). No other escrow provider has such stringent
requirements.
In addition, our internal procedures are organized in way that
ensures cross-checking and internal auditing.
We have been in business since 1971 and you can trust us to
be there for you today and tomorrow.
Dependable
One of Elite Escrow’s greatest strengths is our thoroughness.
We operate with a system of checks and balances – one
person orders documents while another checks them in. Every
file contains detailed file notes and records and each person
on the escrow team has access to them.
As part of our proactive service, we request the title company
send the title report directly to the real estate agent so that
they receive it in the fastest manner possible. We inform agents
when deposits arrive and we fax estimated closing costs to them
well before closing. A pre-audit sheet is also sent out prior
to closing, listing which items are still needed to close the
transaction.
The closing department at Elite Escrow is unique in that it
employs a full-time escrow officer dedicated to making sure
that escrows close. The officer audits all files prior to closing,
verifying funding and accuracy. Checks and closing statements
are prepared and delivered promptly.
Finally, our team of trained loan document signing specialists
is available to meet inside or outside the office seven days
per week to sign documents.
Capabilities
Although Elite’s business was built on residential sales
and refinances, today we handle all types of escrows including
commercial, investment, apartments, subdivision, and leasehold
escrows.
Because the company is a San Diego County business, we are well-versed
in local real estate requirements and are experts at handling
escrows in the area.
To provide efficient professional services to clients, the staff
is divided into five escrow teams. Team members are cross-trained
on each escrow, so that if one employee is unavailable, another
will be capable of continuing the work. Our system keeps the
process moving towards closing without any delays.
At Elite Escrow we use a sophisticated escrow software package
that enables real estate agents to access information about
a client’s escrow over the internet. Using this secure
service, an agent may also submit the information required to
open an escrow.
The escrow officers and staff at Elite operate under the highest
ethical and professional standards. Clients who use our highly-experienced,
customer-focused escrow officers can be assured that their escrow
will exceed their expectations!
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